FAQ & Support
Here you'll find clear answers to our most common questions. From orders and production times to shipping and returns.
A simple guide to help you enjoy a smooth, informed shopping experience with AMETÌC
Shipping
To which countries does AMETÌC ship its products?
AMETÌC ships to all the countries available during checkout and selectable in the “shipping address” section.
Where will I receive my order?
Your order will be delivered to the address you provided at checkout. You will receive an email with the tracking code once the package has been shipped.
How much does shipping cost?
Shipping costs are charged to the customer and may vary depending on the destination country. Rates are calculated at checkout based on the shipping address and the weight of the package.
Orders & Purchasing Process
Do I need to create an account to make a purchase?
No, creating an account is not required. You can check out as a guest or create an account for easier future purchases.
When is my order considered successfully completed?
Your order is considered completed once the payment is processed and AMETÌC has received and accepted the correctly filled order form.
What are the production and delivery times for AMETÌC products?
Production and delivery times vary depending on the type of product. Each product page displays the estimated timeframe within which you can expect to receive your order. Please always refer to the specific product page for the most accurate information.
Artisanal Products
Are AMETÌC products handmade? Will they look exactly like the photos?
Yes, all AMETÌC products are handcrafted by artisans. Due to their handmade nature, each item is unique and may show slight variations in shape, color, or finish compared to the photos shown online. These differences are not defects, they reflect the authenticity and craftsmanship behind every creation.
Returns
Can I return AMETÌC products?
Yes. Products can be returned as long as they have not been used, worn, washed, or damaged. The original tags, labels, and any security seals must be attached and intact.
For full details on the process, conditions, and timelines, we recommend reading our dedicated Return Policy page
Customer Support
Does AMETÌC offer customer support?
Yes. For any assistance, you can contact us at:
info@ameticshop.com